Visitor Experience in more detail...


  • The definition of a ‘world-class’ golf facility...
  • Course Presentation
  • Practice Facilities
  • Clubhouse and Locker Rooms
  • Food and Beverage

To meet the strict entry criteria of worldclass.golf, prospective member clubs must demonstrate uncompromising standards across four key areas of their golf operation, while demonstrating it delivers a visitor experience which is truly ‘world-class’.

The starter should provide tees, pin positions, yardage books and pace-of-play information on the first tee, while the condition of the course should be pristine, with tees, greens, surrounds and fairways maintained to a high standard. Whenever possible, the starter should recommend preferred tee boxes based on ability, allowing guests of all standards the opportunity to play well and enjoy their round.

Practice facilities need to be of the highest standard, and must include a range, short-game area with putting green, and the ability – climate permitting – of hitting range balls from grass as opposed to mats, or artificial tee lines. Range balls should ideally be stacked in pyramids, and only quality practice balls used. If a ball dispenser is in operation, all tokens must be included as part of the green fee.

The clubhouse needs to be warm and welcoming, while at the same time functional, with guests greeted with sincerity before being invited to make use of the changing facilities. The locker room should include the use of premium-grade lockers, with complimentary toiletries and light-refreshments on offer, while the pro shop would be expected to be stocked with quality apparel brands from the world of golf.

Superb cuisine paired with fine wines should be on the menu for any dining experience after a round of golf, coupled with a selection of local beers and low-alcohol alternatives, all served in a relaxed and stylish atmosphere. On-course, and at the halfway house, a range of snacks and hot and cold beverages should be available, with a refreshment cart on-course in hotter climates.

Elements that are included as part of the Visitor Experience


Bag Tags – Supplied either engraved with your name, or blank.
Buggy – A golf car is included as part of the green fee.
Caddie – Pre-booking advised, and available at an additional cost.
Club Cleaning – Equipment cleaned after you finish your round.
Club Hire – Premium clubs available to hire for an additional cost.
Fresh Fruit – Complimentary fruit available on the range or first tee.
Personalised Locker – Your own named locker for use during your visit.
Pyramid Range Balls – Practice balls stacked in pyramids on the range.
Shoe Cleaning – Your dirty golf shoes cleaned after your round.
Water – Bottled water or cold water dispensers around the course.
Wi-Fi – Open access, or key provided Wi-Fi in the clubhouse.

With a 21-year proven track record within golf, worldclass.golf is published by Portman Publishing and Communications – publishers of GMé – the essential business magazine for every golf course owner, director of golf, CEO and general manager operating a golf facility.


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